Refund policy

Last updated: 16/12/25

At Aaroh, every product is carefully checked and packed with utmost care. Due to the nature of our products, we follow a no-refund policy. Please read the policy below carefully before making a purchase.

 

 

Refund Policy

  • We do not offer refunds.

  • Once an order is placed and delivered, it cannot be cancelled or refunded under any circumstances.

 

 

Replacement Policy

We offer replacement within 3 days of delivery only in the following case:

Eligible for Replacement:

  • If you receive a wrong product (different from what you ordered).

Conditions for Replacement:

To ensure fairness and transparency, all of the following conditions must be met:

  • A clear unboxing video is mandatory, recorded from the moment the package is opened.

  • The video must clearly show:

    • The sealed package

    • The shipping label

    • The product received

  • The issue must be reported to us within 3 days of delivery.

  • The product must be unused, undamaged, and in original packaging.

If the above conditions are not fulfilled, we will not be able to process a replacement.

 

 

Not Eligible for Return or Replacement

We politely inform you that replacement will not be provided in the following cases:

  • No unboxing video available

  • Change of mind after purchase

  • Slight color or design variations (due to lighting or screen differences)

  • Damage caused after delivery

  • Incorrect address or failed delivery due to customer error

 

 

How to Raise a Replacement Request

Please contact us within 3 days of delivery with:

  • Order ID

  • Unboxing video

  • Brief description of the issue

📧 Email: support@aaroh.in

Our team will review the request and respond within 48 working hours.

 

 

Final Note

We truly appreciate your understanding and cooperation. These policies help us maintain product authenticity, quality control, and fair practices for all customers.